When scouts are registered in your unit, Scoutbook will match up their official record with the one you put in Scoutbook.  If there is an entry error and the records do not match, it may produce a duplicate entry.  If this occurs, send the Scouts name, Birthday and member ID # to Supportdesk@nycscouting.org

Instructions to properly add scouts and leaders to your unit:

Adding Scouts and Leaders to Your Unit - Scoutbook Knowledge Base (scouting.org)

If you have any additional questions you may find an answer in our HELP GUIDES: help.scoutbook.com

For additional support please email supportdesk@nycscouting.org