Please follow the directions on this page https://help.scoutbook.scouting.org/knowledge-base/how-do-i-reset-my-password/
If resetting the password on Scoutbook doesn’t work, try resetting it on http://my.scouting.org
If neither of these actions fixes your issue, Log into my.scouting.org and check your profile to make sure that it shows your correct position as one of the active positions.
If you have any additional questions you may find an answer in our HELP GUIDES: help.scoutbook.com
For additional support please email supportdesk@nycscouting.org