Reporting an Incident: A Guide for Customers
At times, incidents may occur on unit activities. We understand that these situations can be stressful, and we are here to help you navigate them. Here is a guide on how to report an incident:
1. Stay Calm: It is essential to remain calm during an incident. Take a deep breath and assess the situation. Ensure that all participants are safe before reporting.
2. Contact Support: If you encounter an issue, please contact 347-809-1100. You can reach us via phone, email to [email protected]
3. Provide Details: When reporting an incident, please provide as much detail as possible. This includes the date and time of the incident, the location, and any other relevant information. Providing this information will help us resolve the issue quickly. Incident report forms should be used to collect the necessary information
4. Follow Up: After reporting an incident, our team will work to resolve the issue promptly. We will keep you updated on the progress and provide a resolution as soon as possible.
5. Provide Feedback: We value your feedback and use it to improve our products and services. After the incident is resolved, please take a few minutes to provide feedback on your experience.
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